Heathrow Coaches Limited – Trading as traveleuro travel and tours is committed to handling all customer enquiries, transactions, and other customer services efficiently while respecting your right to privacy and data security.
We ask that you read this and our Terms and Conditions, as purchasing a ticket from traveleuro signifies your agreement.
Collecting necessary data
To complete transactions with you, the company will collect relevant personal information. This will include your name, contact details and date of birth. We will also hold information on the date and time of travel, and your start and finish location.
This could be in a physical or digital form, though it is mostly related to enquiries and transactions via our website *(and app?)* or one of our booking agents.
Digital transactions with the company will necessitate providing us with financial information which we will only hold securely in encrypted form until the transaction is complete.
Other occasions when data is collected
When you contact the company with a query, we will retain your contact details until this has been fully actioned.
If you enter competitions and promotions with the company, this too will signify agreement for us to hold personal information as listed under necessary data above temporarily.
Storage of data
We have a robust data management systems. This includes continuously updated cybersecurity measures to keep your information safe for the duration of its storage and use.
Use of your data
The company will only use your personal information for the express purposes given – either to complete a transaction or in relation to an enquiry, competition or special promotion. That is, to satisfy a legitimate customer service need, or to provide you with details about our services and specific information about travelling with us.
We may occasionally use your contact details to provide business-related information within the above perimeters. We ask consent for your data to be held and used for this purpose. Should you at any time wish to OPT-OUT of receiving news and special promotions, please contact us and your contact details will be removed from our database.
The company DOES NOT share any personal data with any third party, under any circumstances.
However, some information regarding your travel arrangements – NOT including your name and contact details – will be used by the company to review and improve our services, and to meet our legal and regulatory obligations (particularly with regard to Health & Safety, taxation and financial compliance).
Disposal of data
The company will regularly and safely dispose of data following the completion of contracts (as outlined in our Terms and Conditions) or when you expressly request that personal information is wiped from our database.